Holiday Inn Augusta West I-20, an IHG Hotel

The main reason we chose here was because of the heated pool. We tried a couple of others the last couple of years and they were either being worked on or not warm at all. This pool was heated!! We will definitely be back next year! Every single person was so nice from the front desk to the maintenance man! The breakfast was nice. There is also a bar and they go above and beyond to make drinks even if they haven’t heard of them.

10/10. I’ve been to hundreds of hotels and wasn’t expecting anything above average for a random hotel in Augusta during a road trip. But this hotel is going way up there on my list. Seriously, between the delicious affordable food and great drinks served by the sweetest bartender, it doesn’t get better. Not to mention how large our room was and how clean! And I didn’t hear anything from inside our room, it’s well insulated. Overall a shockingly wonderful stay. Great job!

The location was a little weird if you're unfamiliar with the area and the fact you could get confused because there's a Holiday Inn Express very close so again if you don't know the area well, especially at night you may have a little confusion but once you get to the hotel and to your room your confusion will quickly turn into joy and amazement! Beautiful, well kept, and updated hotel (with an onsite restaurant/bar with room service), they actually have Dove and Scope toiletries (the little travel sizes were just too cute especially when you normally get some off brand crap with hotel stays, we bring our own but didn't have to use them), the rooms are just too cute and sleep well, especially after a night time swim in the indoor pool and/or hot tub, and you get to wake up to a nice hot breakfast buffet with Simply Orange Juice, none of that fountain crap! Sold! When it comes to rooms I'm very picky and have taught my kids what to look for when picking out a room as far as cleanliness and the likelyhood of their either being or not neing bedbugs and such and even my kids who based on my critiques of rooms over the years were impressed (and we are all rough critics). Honestly there was nothing I could have complained about. Maybe some bad A** kids unsupervised at the pool area which should have been monitored but their mother came in soon enough to get them and we were able to enjoy the facilities splash/chicken-fight free lol.

the pool and spa were clean and well maintained. staff was incredible. mike the bartender was great and went above and beyond. breakfast was great and had lots of variety, and even take out boxes to eat in your room. the waffle maker and soda machine were broken so that was the only negative. they offered fresh baked cookies in the lobby and the kids enjoyed that. room was on the smaller side but still very clean and nice.

everything was clean. Everyone was very nice front Dess Alan in the morning. Help me a lot at Tammy and Jason at night. Also helped me a lot. They were very nice very welcoming. Also, breakfast was amazing. The lady in the kitchen and outside the kitchen they help me ask me that I will need anything was very polite. Even the housekeeping they were on point with everything the rooms was clean. They also was very courteous and asked me if I needed more towels or just spoke every time they saw me.